Cookie policy

Cookies

Our website, platform, and app use cookies. However, we do not display a cookie banner because we do not use cookies that require your consent.

Cookies are small files that are stored on your computer, tablet, or mobile device at the request of a website provider and can later be retrieved and read by that provider. This provider may be Maxem, as well as third parties that provide certain services on our website. Examples include Atlassian, which powers our Service Desk, and Google, which provides website usage analytics.

Our website, platform, and app use two categories of cookies: Functional Cookies and Anonymous Analytics Cookies.

Functional Cookies

These cookies are necessary for the proper functioning of our website, platform, and app. Examples include cookies that remember your cookie preferences, distinguish support tickets you submit from those submitted by other users, and maintain your logged-in session.

These cookies do not require your consent. They are placed automatically when necessary and cannot be disabled.

Anonymous Analytics Cookies

We use anonymous analytics cookies to collect visitor statistics and gain insight into how our website, platform, and app are used. This information helps us improve the performance and user experience of our services.

For this purpose, we use Google Analytics, configured so that all cookies collect user information anonymously.

Marketing and Other Tracking Cookies

Maxem places great importance on protecting your privacy. Therefore, our website, platform, and app do not use marketing cookies or other tracking cookies that monitor your browsing behaviour across the internet in a non-anonymous manner.

Managing Your Cookie Preferences

There are several ways you can manage the use of cookies on our website and platform.

View and Change Your Cookie Settings

If you would like to view or modify your cookie preferences, open your browser's Settings, then navigate to Privacy and/or Security, followed by Cookies. There you can view, manage, and see exactly which cookies are being used.

Delete Cookies

Because cookies are stored on your own computer, tablet, or mobile device, only you can delete them. Cookies must be removed separately on each device and within each web browser (such as Edge, Safari, Chrome, or Firefox).

The exact procedure varies depending on your device and browser, but it is typically available under Settings in options such as Clear browsing data or Clear history.

Complaints

If something unexpectedly goes wrong with the processing of your personal data or the handling of your privacy rights, you have the right to submit a complaint. Please refer to our Complaints section for information about the relevant authorities and how to file a complaint.

Last updated: 5 March 2022.