Explanation of your rights
In the various processes, we inform you about how you can influence the personal data we process about you through your so-called privacy rights.
Privacy policy
Privacy policy
As part of providing our Services, we process various types of information, including personal data. This Privacy Statement explains how we collect, use, and protect that information.
You can easily find information on this page about the different categories of personal data we process, the purposes for which we process it, and how you can exercise control over your personal data.
If you cannot find the information you are looking for, please do not hesitate to contact us using our contact form or the contact details provided at the bottom of every page on our website. We are happy to assist you.
What to do if you have a complaint
We do everything to ensure that you are satisfied with our products and services. If you still have a complaint, we will explain how you can submit it.
Privacy policy
Contact Form
You can use the contact form on our website to quickly and easily submit a question or request. In order to process your enquiry, we ask you to provide the following information:
The name of your organisation;
Your name and contact details; and
Your question or message.
Depending on your circumstances, your contact details may constitute personal data. In addition, the content of your message may also contain personal information.
How We Use Your Data
We use the information you provide through the contact form solely for the purpose of handling and responding to your enquiry.
Storage and Protection
We retain our correspondence with you in HubSpot for up to one (1) year after your enquiry has been resolved. This enables us to assist you effectively should you return with follow-up questions at a later date.
After this one-year period, all data relating to your enquiry will be permanently deleted.
Your information is stored in our CRM system, which is hosted in the Netherlands. We retain and maintain your personal data until you instruct us to delete it.
Naturally, we have implemented appropriate technical and organisational measures to protect your personal data. More information about these measures can be found at the beginning of this Privacy Statement.
Your Rights
There are several ways in which you can exercise control over the personal data we hold about you in connection with your use of our contact form. You may request that we:
inform you about the personal data we process about you (Right of Access);
correct inaccurate personal data (Right to Rectification);
delete your personal data (Right to Erasure); or
restrict the processing of your personal data so that it is no longer actively used (Right to Restrict Processing).
If you would like to learn more about any of the rights described above, or if you have a complaint about the way we process your personal data, please refer to the Complaints section of this Privacy Statement for information on how and where to submit your complaint.
Last updated: 5 March 2022.
Newsletter
To keep our customers and business contacts informed about relevant developments relating to our Services, the market, and new features within our platform or app, we publish newsletters.
You can subscribe to these newsletters free of charge through various locations on our website. To subscribe, we ask you to provide your name, company name, email address, and indicate the topics you are interested in. Depending on your circumstances, the information you provide may constitute personal data.
By providing your information and indicating your interests, you consent to receiving our newsletters. You may withdraw your consent at any time, after which we will no longer use your personal data for this purpose.
You can withdraw your consent simply by clicking the "Unsubscribe" link included at the bottom of every newsletter or by sending your request by email to support@maxem.io.
How We Use Your Data
We use your personal data to send you newsletters relating to the topics you have selected.
In addition, based on our legitimate interest, we may use the information you have provided to contact you about our products and Services that are relevant to the subjects you have expressed an interest in.
Storage and Protection
Your personal data is stored in our CRM system, which is hosted within Europe (Ireland or Germany).
To distribute our newsletters, we also use a professional email marketing platform that sends newsletters on our behalf.
We retain and maintain your personal data until you withdraw your consent or request that we delete your information.
Naturally, we have implemented appropriate technical and organisational measures to protect your personal data. More information about these measures can be found at the beginning of this Privacy Statement.
Your Rights
You have several rights regarding the personal data we process in connection with our newsletters. You may request that we:
inform you about the personal data we process about you (Right of Access);
correct inaccurate personal data (Right to Rectification);
delete your personal data (Right to Erasure); or
restrict the processing of your personal data so that it is no longer actively used (Right to Restrict Processing).
If you would like to learn more about any of the rights described above, or if you have a complaint about the way we process your personal data, please refer to the relevant section of this Privacy Statement.
Last updated: 5 March 2022.
Downloads
Through our website and Service Desk, Maxem offers various knowledge resources, including articles and white papers. These materials relate to the Services we provide and are made available to you free of charge when you provide the following information:
The name of your organisation;
Your name and contact details.
Depending on your circumstances, this information may constitute personal data.
How We Use Your Data
We use your personal data to provide you with the requested article, white paper, or other downloadable content.
In addition, based on our legitimate interest, we may contact you about products and Services that are related to the subject of the article or white paper you requested.
Storage and Protection
Your personal data is stored in our CRM system, which is hosted within Europe (Ireland or Germany).
We retain and maintain your personal data until you withdraw your consent or request that we delete your information.
Naturally, we have implemented appropriate technical and organisational measures to protect your personal data. More information about these measures can be found at the beginning of this Privacy Statement.
Your Rights
You have several rights regarding the personal data we process in connection with downloadable content. You may request that we:
inform you about the personal data we process about you (Right of Access);
correct inaccurate personal data (Right to Rectification);
delete your personal data (Right to Erasure); or
restrict the processing of your personal data so that it is no longer actively used (Right to Restrict Processing); or
stop using your personal data for direct marketing purposes (Right to Object).
If you would like to learn more about any of the rights described above, or if you have a complaint about the way we process your personal data, please refer to the relevant section of this Privacy Statement.
Last updated: 8 March 2022.
Subscriptions
Maxem provides its Services through subscription plans. In order to provide these subscriptions and to properly manage billing and payments, we need to process certain information about you. Depending on your circumstances, this information may constitute personal data.
The information we process may include:
Company details (optional);
Address details;
Contact person's name;
Contact details;
IBAN bank account number;
VAT number (optional); and
Alternative email address for delivery (optional).
How We Use Your Data
We use this information to register your Subscription in your name or in the name of your organisation, to deliver the Controller (where applicable) and associate it with your location, to contact you if an issue arises with your order, to prepare your invoices, and to allocate your payments to the correct Subscription.
In addition, based on our legitimate interest and in connection with the product or Service you have purchased, we may inform you about developments that may be relevant to you. This may include industry trends, market information, and information about Maxem's products and Services.
If you no longer wish to receive such information, you can notify us at any time, after which we will no longer use your personal data for this purpose.
Storage and Protection
For the financial administration of your Subscription or order, your personal data is recorded in our accounting system and retained for a period of seven (7) years, in accordance with applicable legal requirements.
Your personal data is also stored in our CRM system. We retain and maintain your information in this system until you instruct us to delete it.
Both systems store your personal data within Europe (the Netherlands and Ireland or Germany).
The processing of your payments takes place outside our website through Mollie Payments, Exact, or our banking provider, all of which store transaction data within Europe.
Although Mollie Payments, Exact, and our banking provider act as independent data controllers with respect to payment processing, we are happy to assist you with any requests to access your personal data where possible.
Naturally, we take appropriate technical and organisational measures to safeguard your personal data. More information about these measures can be found at the beginning of this Privacy Statement.
Your Rights
You have several rights regarding the personal data we process in connection with your Subscription. You may request that we:
inform you about the personal data we process about you (Right of Access);
correct inaccurate personal data (Right to Rectification);
delete your personal data (Right to Erasure); or
restrict the processing of your personal data so that it is no longer actively used (Right to Restrict Processing); or
stop using your personal data for direct marketing purposes (Right to Object).
If you would like to learn more about any of the rights described above, or if you have a complaint about the way we process your personal data, please refer to the relevant section of this Privacy Statement.
Last updated: 8 March 2022.
Maxem Energy Cloud
To process charging sessions, we use the hidden ID of charging cards to verify whether the card used is authorised to initiate a charging session. We do this by checking, through our OCPI connection, with the relevant eMSP (eMobility Service Provider)—the issuer of the charging card—whether the card is active.
For this verification process, we only process anonymous data that cannot be linked to an identifiable individual.
In some cases, however, a charging card may be exempt from charging fees. In such cases, the charging card must first be registered within our platform. In addition, you may choose to receive reimbursement for the electricity costs incurred when charging at your charging station or to make use of other smart features available through our platform. To provide these services, we need to process certain information about you.
Depending on your circumstances, this information may constitute personal data.
The information we process may include:
Company details (optional);
Address details;
Contact person's name;
Contact details;
IBAN bank account number;
VAT number (optional); and
Email address used to access the platform.
How We Use Your Data
We use this information to:
exempt your electric vehicle (EV) charging sessions from charging fees where applicable;
reimburse electricity costs incurred when charging at your charging station, where applicable;
contact you if an issue arises;
prepare invoices or credit invoices; and
allocate reimbursements to your account.
In addition, based on our legitimate interest and in connection with the Services you use, we may inform you about developments that may be relevant to you. This may include industry trends, market information, and information about Maxem's products and Services.
If you no longer wish to receive such information, you can notify us at any time, after which we will no longer use your personal data for this purpose.
Storage and Protection
For the financial administration of your reimbursements or orders, your personal data is recorded in our accounting system and retained for seven (7) years, in accordance with applicable legal requirements.
Your personal data is also stored in our CRM system. We retain and maintain your information in this system until you instruct us to delete it.
Both systems store your personal data within Europe (the Netherlands and Ireland or Germany).
The processing of your payments takes place outside our website through Exact and our banking provider, both of which store transaction data within Europe.
Although Exact and our banking provider act as independent data controllers with respect to payment processing, we are happy to assist you with requests to access your personal data where possible.
Naturally, we take appropriate technical and organisational measures to safeguard your personal data. More information about these measures can be found at the beginning of this Privacy Statement.
Your Rights
You have several rights regarding the personal data we process in connection with Maxem Energy Cloud. You may request that we:
inform you about the personal data we process about you (Right of Access);
correct inaccurate personal data (Right to Rectification);
delete your personal data (Right to Erasure); or
restrict the processing of your personal data so that it is no longer actively used (Right to Restrict Processing); or
stop using your personal data for direct marketing purposes (Right to Object).
If you would like to learn more about any of the rights described above, or if you have a complaint about the way we process your personal data, please refer to the relevant section of this Privacy Statement.
Last updated: 9 March 2022.
Training Courses and Information Sessions
When you register for a training course or information session, we ask you to provide certain information. Depending on your circumstances, this information may constitute personal data.
The information we collect may include:
The name of your organisation;
The name and contact details of the contact person; and
Your topic of interest.
How We Use Your Data
We use this information to register you for an introductory meeting, information session, or training course.
The legal basis for processing your personal data in these circumstances is the performance of a contract.
In addition, based on our legitimate interest, we may use your personal data to inform you about topics, products, and Services that are related to the training course or information session you attended and are likely to be relevant to your organisation.
If you no longer wish to receive this information, you can notify us at any time, and we will stop using your personal data for this purpose.
Storage and Protection
Your personal data is stored in our CRM system, which is hosted within Europe (Ireland or Germany).
We retain and maintain your personal data until you instruct us to delete it.
If you participate in a paid training course, your personal data will also be recorded in our financial administration, where it will be retained in the Netherlands for a period of seven (7) years in accordance with applicable legal requirements.
Naturally, we have implemented appropriate technical and organisational measures to protect your personal data. More information about these measures can be found at the beginning of this Privacy Statement.
Your Rights
You have several rights regarding the personal data we process in connection with training courses and information sessions. You may request that we:
inform you about the personal data we process about you (Right of Access);
correct inaccurate personal data (Right to Rectification);
delete your personal data (Right to Erasure); or
restrict the processing of your personal data so that it is no longer actively used (Right to Restrict Processing); or
stop using your personal data for direct marketing purposes (Right to Object).
If you would like to learn more about any of the rights described above, or if you have a complaint about the way we process your personal data, please refer to the relevant section of this Privacy Statement.
Last updated: 8 March 2022.
Complaint Handling
We make every effort to ensure that you are satisfied with our products and Services. Nevertheless, there may be occasions when you are dissatisfied and wish to submit a complaint about Maxem or one of our employees.
You can submit your complaint using the complaint form available on our website. To enable us to process your complaint properly, we ask you to provide certain information. Depending on your circumstances, this information may constitute personal data.
The information we collect may include:
Your name and contact details;
The name and address of your organisation;
Your contact details or those of your organisation; and
A description of your complaint, which may itself contain personal data.
How We Use Your Data
We use the information you provide in the complaint form solely for the purpose of handling and resolving your complaint.
Storage and Protection
If your complaint relates to an existing business relationship with Maxem, the information relating to your complaint will be added to your customer file once the complaint has been resolved.
If your complaint is unrelated to you being a customer of Maxem, your personal data will be retained for up to two (2) years after the complaint procedure has been completed.
Naturally, we take appropriate technical and organisational measures to protect your personal data throughout the retention period. More information about these measures can be found at the beginning of this Privacy Statement.
Your Rights
You have several rights regarding the personal data we process in connection with complaint handling. You may request that we:
inform you about the personal data we process about you (Right of Access);
correct inaccurate personal data (Right to Rectification);
delete your personal data (Right to Erasure); or
restrict the processing of your personal data so that it is no longer actively used (Right to Restrict Processing); or
stop using your personal data for direct marketing purposes (Right to Object).
If you would like to learn more about any of the rights described above, or if you have a complaint about the way we process your personal data, please refer to the relevant section of this Privacy Statement.
Last updated: 8 March 2022.
Job Applications
Thank you for considering a career at Maxem.
When you apply for a position with us, you entrust us with a significant amount of personal information. We take that responsibility seriously and handle your personal data with the utmost care. Below, we explain how we process your information and how you can exercise control over your personal data.
A typical job application may include the following personal data:
Name and address details;
Contact details;
Curriculum vitae (CV); and
Cover letter or motivation.
With your consent, we may also contact the references you have provided. You are, of course, free to grant or withhold your consent. Please note, however, that declining to provide consent for reference checks may result in your application not being considered further.
How We Use Your Data
We use the information contained in your application solely to assess your suitability as a potential colleague at Maxem and, based on that assessment, either invite you for an interview or inform you that your application has not been successful.
We do not use the personal data contained in your application for any purpose other than processing your application.
Storage and Protection
We delete your personal data within four (4) months after the recruitment process for the relevant vacancy has been completed.
For unsolicited applications, your personal data will be deleted four (4) months after we have responded to your application.
We will only retain your personal data for a longer period if you specifically request this or provide your consent. In that case, your data will be retained for one (1) year.
Your application is stored using the same medium through which it was submitted. For example:
paper applications are retained in paper form; and
applications submitted through LinkedIn or Join are stored within the Join recruitment platform.
Naturally, we take appropriate technical and organisational measures to protect your personal data. More information about these measures can be found at the beginning of this Privacy Statement.
Your Rights
You have several rights regarding the personal data we process in connection with your job application. You may request that we:
inform you about the personal data we process about you (Right of Access);
correct inaccurate personal data (Right to Rectification);
delete your personal data (Right to Erasure); or
restrict the processing of your personal data so that it is no longer actively used (Right to Restrict Processing); or
stop using your personal data for direct marketing purposes (Right to Object).
If you would like to learn more about any of the rights described above, or if you have a complaint about the way we process your personal data, please refer to the relevant section of this Privacy Statement.
Last updated: 8 March 2022.