Privacy policy

We process all kinds of data in the context of our services. Sometimes this is also personal data. We will inform you about this via this privacy page. Here you can easily read per subject which (personal) data we process about you. You can read what we do with your data and how you can exercise control over this yourself. In the unlikely event that the information you are looking for is not listed, you can always contact us via our contact form or using the contact details at the bottom of every page of our website. We are happy to help you!

Explanation of your rights

We inform you about the way in which you can influence the personal data that we process about you through your so-called privacy rights.

What if you have a complaint

We do everything we can to make sure you are satisfied with our products and services. If you do have a complaint, we will explain how you can submit it.

Cookies

Our website, platform and app use cookies, but not a cookie banner, as we do not use cookies that require your consent. Cookies are small files that are stored on your computer, tablet or telephone at the request of a provider of website content and can be retrieved and read by the relevant party. This 'party' is Maxem, but also third parties that provide certain services within our website. Examples of this are Atlassian, for our Service Desk, and Google, which makes analyzes about website use.

Two categories of cookies are used on our website, on our platform and in our app: “Functional cookies” and “Anonymous Analytical cookies”.

Functional cookies

This category includes the cookies that are necessary for the website, platform and app to work properly. You can think of a cookie that keeps track of your cookie preferences, cookies that can distinguish the tickets submitted by you from tickets submitted by others, or cookies to record your logged in status.

No permission is required for the use of these cookies. They are placed automatically if necessary and you cannot turn them off.

Anonymous analytical cookies

We use anonymous analytical cookies, among other things, to keep track of visitor statistics. This gives us a better insight into the functioning of our website, the platform and the app. We use this insight to improve the user experience on our website. We use Google Analytics for this and have set it up in such a way that all cookies collect user information in an anonymous way.

Marketing and other tracking cookies

Maxem attaches great importance to protecting your privacy. That is why our website, the platform and the app do not use cookies that track your surfing behavior over the internet in a non-anonymous way.

Control your cookies and cookie settings

There are several ways in which you can influence the use of cookies within our website and platform:

  • Consult and change your cookie settings for this website or platform
    If you want to know how your cookie preference is set for our website, click on settings in your browser at the top right. Then choose 'Privacy and/or security' and then 'Cookies' to view, change and see exactly which cookies are used.
  • Delete cookies
    Because the cookies are stored on your own computer, tablet or telephone, you can only delete them yourself. You must remove this per device (computer, tablet, phone) and within it per web browser (Edge, Safari, Chrome, Firefox, etc). The way this should be done differs slightly by device and by web browser. Usually this is a function from the Settings menu called something like “Clear browsing data” or “Clear history”.

Complaints

In the unlikely event that something goes wrong with the processing of your personal data or the handling of your rights, there are various parties to whom you can submit a complaint. Here you can read exactly which parties these are and how you can do that.

This information was last updated on 3/5/2022.

Contact form

You can ask us a question quickly and easily using the contact form on our website. In order to handle this, we ask you for the following information:

  • the name of your organization
  • your name and contact details
  • your question or message

Depending on your situation, the contact details could be regarded as personal data. In addition, your message may of course contain personal information.

The use of your data

We only use the information you provide us via the contact form to process your request.

Store and protect

We keep the correspondence with you for up to 1 year after the question has been dealt with in WordPress. In this way we guarantee that we can also help you properly if you come back to a question at a later time. After this year, all data related to your question will be destroyed. Your data is stored in our CRM system that is hosted in the Netherlands. We keep and maintain your data until you inform us that we have to delete your data.

Of course we have ensured that all your data is well protected. You can read more about how we do that at the top of this page.

Control your data

There are various ways in which you can exercise control over the data that we have and use about you. With regard to the personal data that we have about you in connection with the use of the contact form, you can ask us to:

Would you like to know more about one of the rights mentioned above, or do you have a complaint about the way we handle your data? Click here to read more about how and to whom you can make a complaint.

This information was last updated on 3/5/2022.

Newsletter

We publish newsletters to keep our customers and relations informed of relevant developments regarding our services, the market and new features in our platform or app. You can subscribe to these newsletters for free at various places on our website. You do this by providing us with your name, company name and email address and by indicating your interest. Depending on your situation, the information you provide may contain personal information.

By providing your details and expressing your interests, you give us permission to send you the newsletter. You can always withdraw this permission, after which we will no longer use your data. You can withdraw your consent simply with the link called 'Unsubscribe' at the bottom of each newsletter, or by sending an email with your request to support@maxem.io.

The use of your data

We use your data to send you newsletters related to the chosen topics. In addition, we can use the information you provide, based on our legitimate interest, to approach you about our products and services in line with the topics you have chosen.

Store and protect

Your data will be included in our CRM system hosted in Europe (Ireland or Germany). We also use a professional e-mail marketing system to send the newsletters, which sends the newsletters on our behalf. We keep and maintain your data until you withdraw your consent or request us to delete your data.

Of course we have ensured that all your data is well protected. You can read more about how we do that at the top of this page.

Control your data

There are various ways in which you can exercise control over the data that we have recorded in the context of your newsletters:

Do you want to know more about one of the rights mentioned above, or do you have a complaint about the way we handle your data? Click on the relevant link for an explanation.

This information was last updated on 3/5/2022.

Downloads

Maxem offers various knowledge products via our website and service desk. These articles and white papers are related to services we offer and will be sent to you free of charge when you provide us with the following information:

  • The name of your organization
  • Your name and contact details

Depending on your situation, this data could be regarded as personal data.

The use of your data

We use your data to send you the requested information. In addition, based on our legitimate interest, we can approach you about our services that are in line with the subject of the article or whitepaper.

Store and protect

Je gegevens worden opgenomen in ons CRM-systeem dat in Europa (Ierland of Duitsland) wordt gehost. Wij bewaren en onderhouden jouw gegevens totdat je de toestemming weer intrekt of ons verzoekt jouw gegevens te verwijderen.

Of course we have ensured that all your data is well protected. You can read more about how we do that at the top of this page.

Control your data

There are various ways in which you can exercise control over the data that we have recorded in the context of your downloads:

Do you want to know more about one of the rights mentioned above, or do you have a complaint about the way we handle your data? Click on the relevant link for an explanation.

This information was last updated on 3/8/2022.

Subscriptions

Maxem provides its services through subscriptions. In order to be able to deliver the subscriptions and to handle invoicing and payment properly, we need to process a number of data from you. Depending on your situation, this data can be regarded as personal data. It concerns the following data

  • Company details (optional)
  • Address data
  • Name contactperson
  • Contact details
  • IBAN bank account
  • VAT number (optional)
  • E-mail address for different delivery (optional)

The use of your data

We use the data to transfer your subscription to your name or that of your organization, to provide the controller, if applicable, and link it to your location, to contact you in the unlikely event that something goes wrong , with your order, to prepare your invoice and to link your payment to your subscription.

In line with the purchased service or product, and based on our legitimate interest, we can also inform you about developments that may be of interest to you. This may concern trends, market information and services of Maxem. If you no longer wish to receive this information, you can let us know, after which we will no longer use your data for that purpose.

Store and protect

For the financial settlement of your subscription or order, your data will be included in our financial administration. This is kept for 7 years. In addition, your data is stored in our CRM system. We store and maintain your data herein until you indicate to us that we must delete your data. Both systems store your data in Europe (the Netherlands + Ireland or Germany).

The processing of your payment takes place outside our website. This is done by Mollie Payments, Exact or our bank, which stores the transaction data within Europe. Although Mollie Payments, Exact and our bank are independently responsible for processing your payment, we can help you handle your request for access.

It goes without saying that we carefully protect the use and storage of your data. You can read more about how we do that at the top of this page.

Control your data

There are various ways in which you can exercise control over the data that we have recorded about you:

Do you want to know more about one of the rights mentioned above, or do you have a complaint about the way we handle your data? Click on the relevant link for an explanation.

 This information was last updated on 3/8/2022.

Maxem Energy Cloud

In order to be able to handle charging sessions, we use the hidden ID of charging cards to verify whether the charging card used is safe for charging. We do this by checking, via our OCPI connection, with the eMSP, the issuer of the charge card, whether the charge card used is active. For this we only process anonymous data, without it being possible to link it to a person.

However, it is possible that a charge card is indemnified against costs for charging, for this the charge card must be registered in our platform. In addition, you may have chosen to have the energy costs for charging at your charging station reimbursed, or to use other smart features of our platform. For this we need to process a number of data from you.

Depending on your situation, this data can be regarded as personal data. It concerns the following data

  • Company details (optional)
  • Address data
  • Name contactperson
  • Contact details
  • IBAN bank account
  • VAT number (optional)
  • E-mailadres voor toegang tot het platform

The use of your data

We use the data to exempt you from costs for charging your EV or, if applicable, to reimburse the energy costs for charging, to contact you in the unlikely event that something goes wrong, to give you ( credit) invoice and to link your reimbursement to your account.

In line with the service, and based on our legitimate interest, we can also inform you about developments that may be of interest to you. This may concern trends, market information and services of Maxem. If you no longer wish to receive this information, you can let us know, after which we will no longer use your data for that purpose.

Store and protect

For the financial settlement of your compensation or order, your details will be included in our financial administration. This is kept for 7 years. In addition, your data is stored in our CRM system. We store and maintain your data herein until you indicate to us that we must delete your data. Both systems store your data in Europe (the Netherlands + Ireland or Germany).

The processing of your payment takes place outside our website. This is done by Exact and our bank, which stores the transaction data within Europe. Although Exact and our bank are independently responsible for processing your payment, we can help you handle your request for access.

It goes without saying that we carefully protect the use and storage of your data. You can read more about how we do that at the top of this page.

Control your data

There are various ways in which you can exercise control over the data that we have recorded about you:

Do you want to know more about one of the rights mentioned above, or do you have a complaint about the way we handle your data? Click on the relevant link for an explanation.

 This information was last updated on 3/9/2022.

Training and information sessions

When you register for a training or information session, we ask you for a few details. Depending on your situation, this data could be regarded as personal data. This concerns

  • Name of your organization
  • Name and contact details of the contact person
  • Subject of interest

The use of your data

We use the data to register you for an introduction or training. The so-called basis for processing your data in all these situations is the execution of an agreement.

In addition, we may use your data to inform you, in line with the information session or training, about topics and services from us that are likely to match the needs of your organization. If we do so, we do so on the basis of our legitimate interest. Do you no longer wish to receive such information? Let us know and we will no longer use your data for that purpose.

Store and protect

Your data is stored in our CRM system hosted in Europe (Ireland or Germany). We keep and maintain your data until you inform us that we have to delete your data. Are you following a paid training? Then your data will also be included in our financial administration. Your data will be stored in the Netherlands for a period of 7 years.

Of course we have ensured that all your data is well protected. You can read more about how we do that at the top of this page.

Control your data

There are various ways in which you can exercise control over the data that we have recorded about you in the context of these training courses and information sessions

Do you want to know more about one of the rights mentioned above, or do you have a complaint about the way we handle your data? Click on the relevant link for an explanation.

This information was last updated on 3/8/2022.

Complaints handling

All our efforts are aimed at making sure you are satisfied. However, it can sometimes happen that you are not and want to file a complaint about us or one of our employees. You can use the complaint form on our website. In order to properly handle your complaint, we ask you to fill in some information. Depending on your situation, this data could be regarded as personal data. It concerns the following data

  • Your name and contact details
  • Naam en adresgegevens van jouw organisatie
  • Jouw contactgegevens of die van jouw organisatie

In addition, the description of the complaint could contain personal data.

The use of your data

We only use your information on the complaint form to handle your complaint.

Store and protect

If your complaint arises from a business relationship with us, the data will be added to your customer file after handling. If your complaint is not related to being a customer at Maxem, data will be kept for two years after the complaint handling has been completed. Of course we ensure that your data is well protected during that time. You can read more about how we do that at the top of this page.

Control your data

There are various ways in which you can exercise control over the data that we process in the context of your complaint handling. You can ask us for:

Do you want to know more about one of the rights mentioned above, or do you have a complaint about the way we handle your data? Click on the relevant link for an explanation.

This information was last updated on 3/8/2022.

Applications

Thank you for considering applying to Maxem. When you do this, you are providing us with a lot of information about yourself in confidence. It is our job to handle this very carefully. We explain below how we do this. In addition, we explain how you can continue to influence the data you provide to us.

A typical job application contains the following personal data

  • Name and address details;
  • Contact details
  • Curriculum vitae;
  • Motivation.

In addition, if you agree, we will collect references. You are of course free to agree or not. Failure to agree will lead to rejection of your application.

The use of your data

It is of course an open door, but for the sake of completeness we mention what we use your data for. We use the data from your application to form a picture of you as a possible new colleague at Maxem and, as a result, to invite you for an introduction or to reject your application.

As far as we are concerned, it goes without saying that the data from your application will not be used for anything other than processing your application.

Store and protect

We will destroy your data within four months after the application procedure for the relevant position has been completed. The following applies to open applications: four months after we have sent you a response.

We can also keep your data for longer, but we will only do this if you ask us to do so or give us permission to do so. In that case, we will keep your data for one year.

We store your data in the same way as you provided it to us. So we save an application on paper on paper, an application via LinkedIn or Join we save in the application platform of Join.

It goes without saying that we carefully protect the use and storage of your data. You can read more about how we do that at the top of this page.

Control your data

There are several ways in which you can exercise control over the data we hold about you

Do you want to know more about one of the rights mentioned above, or do you have a complaint about the way we handle your data? Click on the relevant link for an explanation.

This information was last updated on 3/8/2022.