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Migration Maxem Energy Cloud

In the week of February 20, 2023, we will be migrating Maxem Energy Cloud (MEC) to a new infrastructure. This infrastructure enables us to keep the platform reliable and to scale with our growth. This page will keep you up to date with the latest news on the progress of the migration.

Latest update: February 27th, 01:00PM

Below is the progress per step of the migration.

February 27th, 01:00PM

After closely monitoring the platform for a while, we can now conclude the migration to be concluded! If you have any questions, please do contact us!

February 23rd, 10:00PM

The application that connects charge points to our platform has gotten a final restart to conclude the migration to the new infrastructure. New charge sessions that tried to authorise right at that moment might've not worked the first time, our sincere apologies for the inconvenience it may have caused to you.

February 23rd, 12:00AM

The MEC portal is being moved to the new infrastructure. This might lead to interruptions in your user experience, but this will not impact charge points or any charge sessions at all.

February 22nd, 12:00AM

The application that directly connects to charge points was just migrated to our new infrastructure. Unfortunately, this implied that all charge points needed to sign in to the application again. Starting a new charging session could've taken longer than your used to between 12:00AM and 01:00AM. Our apologies for this inconvenience.

February 21st, 12:00PM

We just moved the application responsible for token-authorization to the new infrastructure. This may have caused a brief interruption in starting new charge sessions. We're monitoring the situation continuously.

February 23th, 10:00PM

After a careful check, we close day 1 of the migration. For the time being everything is on schedule and with a small hick-up we have the core of our platform running on the new infrastructure.

February 20th, 5:00PM

Due to an unforeseen error deploying one of the MEC components, there may have been issues starting charge sessions for a specific group of customers between 1:00PM and 5:00PM. This error has since been resolved. We apologise for any inconvenience this may have caused to you.

February 20th, 2:00PM

The application that connects charge points to our platform, is restarted. Starting a new charge session between 2:00PM and 2:30PM might intermittently not work. If you have trouble starting a charge session áfter this period, please contact us.

February 20th, 1:30PM

After a last thorough check, we've just started bringing up MEC components on the new infrastructure. This shouldn't have any impact on the user.

Steps of the plan

Broadly speaking, the migration will consist of the following steps:

  1. The new infrastructure will be taken into use laterally of the current infrastructure. In this way we can test all components of the MEC platform one last time for integration with the new infrastructure without impacting the operation of MEC.
  2. One by one, the components of the MEC platform are moved to the new infrastructure, while we closely monitor that this runs smoothly. If problems are identified with this process, we can reverse the migration or step and investigate the source of the issue.
  3. When all components of MEC run in the new infrastructure, we will start using that infrastructure.
  4. After it has been definitively confirmed that all components behave well on the new infrastructure, we can rig up the old infrastructure step by step. With the conclusion that the platform runs entirely on the new infrastructure.