{"id":8355,"date":"2022-03-03T12:53:01","date_gmt":"2022-03-03T12:53:01","guid":{"rendered":"https:\/\/maxem.io\/?page_id=8355"},"modified":"2022-03-08T15:46:53","modified_gmt":"2022-03-08T15:46:53","slug":"wat-als-je-een-klacht-hebt","status":"publish","type":"page","link":"https:\/\/maxem.io\/en\/privacy-verklaring\/wat-als-je-een-klacht-hebt\/","title":{"rendered":"What if you have a complaint"},"content":{"rendered":"<div id=\"fws_69ebdc4ecb744\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><a href=\"https:\/\/maxem.io\/en\/privacy-verklaring\/\">&lt; Privacy statement<\/a><\/p>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<h1>What if you have a complaint<\/h1>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p>We do everything we can to make sure you are satisfied with our products and services. But 'where work is done, chips fall' and it is therefore possible that you are not satisfied with the way in which we handle your personal data. If that is the case, there are two ways in which you can submit a complaint.<\/p>\n<\/div>\n\n\n\n<div class=\"toggles\" data-br=\"\" data-starting=\"default\" data-style=\"minimal\"><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Submit to Maxem<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\"  id=\"klachtenformulier\">\n\t<p>To start with, you should always submit a complaint to us first. Not only because we would like to resolve your complaint, but also because the Dutch Data Protection Authority requires this before they start handling your complaint. It is therefore best to submit this in writing. You can do this easily with the help of our <a class=\"popmake-8404\" href=\"#\"><u>complaint form<\/u><\/a> on the website. But of course you can also send an e-mail or a regular letter. The contact details for this can be found at the bottom of every page on our website.<\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Submit to the Dutch Data Protection Authority<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p>If we have not resolved a complaint properly and you are not satisfied, you can also submit a complaint to the Dutch Data Protection Authority. This can be done by filling in a form on the website of the Dutch Data Protection Authority. Incidentally, it is a requirement from the Dutch Data Protection Authority that you have first reported the complaint to us.<\/p>\n<p>For more information about submitting a complaint to the Dutch Data Protection Authority, <a href=\"https:\/\/autoriteitpersoonsgegevens.nl\/nl\/zelf-doen\/gebruik-uw-privacyrechten\/klacht-melden-bij-de-ap\" target=\"_blank\" rel=\"noopener\"><u>klik je hier<\/u><\/a>If you have enough information, you can find the complaint form of the Dutch Data Protection Authority.\u00a0<a href=\"https:\/\/autoriteitpersoonsgegevens.nl\/nl\/meldingsformulier-klachten\" target=\"_blank\" rel=\"noopener\"><u>here<\/u><\/a>\u00a0.<\/p>\n<p>Handling your complaint by the Dutch Data Protection Authority can lead to a fine for us, but never to compensation for you. If you want financial satisfaction, you have to go to a judge.<\/p>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<\/div>\n\n\n\n<\/div><\/div><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"&lt; Privacy verklaring Wat als je een klacht hebt We doen er alles aan om ervoor te zorgen dat je tevreden bent over onze producten en diensten. Maar 'waar gewerkt...","protected":false},"author":1,"featured_media":0,"parent":8341,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-8355","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wat als je een klacht hebt &#8211; Maxem<\/title>\n<meta name=\"description\" content=\"Ben je niet tevreden over hoe wij omgaan met je persoonsgegevens, dan leggen we je graag uit hoe je een klacht kunt indienen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/maxem.io\/en\/privacy-verklaring\/wat-als-je-een-klacht-hebt\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wat als je een klacht hebt &#8211; 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